Japan eSIM

Can I install before my trip? When do the days start?−

Check the start rule on your plan first. Some plans start when you first connect to a supported network; others start as soon as you install them. With an installation-start plan, installing early uses up days before your trip. The product page and your order show the rule. Also check any activation deadline on your order.

What if I run out of data during my trip?+

Open My eSIMs to check for available add-ons. If one is offered, you can add data to your existing eSIM. Otherwise, you will need a new plan. Check the allowance, validity and start rule before buying an add-on.

I paid, but where is my QR code?+

Open your order to check its status. Your QR code appears there once it is ready. If issuing fails, we automatically initiate a refund for the items we could not deliver: card-paid amounts go back to the original card, and only balance-paid amounts go back to balance. Mixed payments are refunded proportionally to those sources. Bank processing times vary; contact support if your order is not progressing.

My plans changed, or the eSIM does not work. Can I get a refund?+

If you have not installed the eSIM or used any data, contact support for a review before installing it. Installed or used plans are generally not refundable, but service defects, products that do not match the order and mandatory legal rights remain covered. Approved refunds return card-paid amounts to the original card and balance-paid amounts to balance. See the Refund Policy for the full conditions.

Can I share a hotspot with someone on the trip?+

Choose a plan marked "Hotspot"; whether you can turn it on also depends on your phone and its settings. Shared data counts toward that plan’s allowance, so check its hotspot and fair usage conditions before buying.

Can I still receive calls and texts on my usual number?+

If your phone supports dual SIM, you can keep your usual number active for calls and texts and select the travel eSIM for mobile data. Your home carrier may still charge for calls, SMS or roaming. Turn off data roaming on your primary SIM. If your home carrier offers Wi-Fi calling, turning it on lets your usual number take calls over Wi-Fi. A travel eSIM does not cover charges from your home carrier.

Is Travoam a mobile network operator? Who can help me?+

Travoam is an independent travel eSIM reseller. We do not own or operate a mobile network. You buy the plan from us, and we handle order, delivery and refund questions. Third-party suppliers provide the eSIMs, and local operators provide connectivity. Each product page lists the local operators it connects to.

Does a 5G label guarantee 5G or a fixed speed?+

No. It describes the network technology the plan can support. Your connection and speed depend on local coverage, your phone and network conditions. Check the product page for speed conditions, what happens when your data runs out and the fair usage policy (FUP).

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