Company and contact
- Operated by
- Proa Networks LLC
- Place of formation
- Wyoming, USA
- Business / mailing address
- 30 N Gould St, Ste N. Sheridan, WY 82801
- Customer support and complaints
- [email protected]
- Legal notices
- [email protected]
You can send email at any time. This does not promise an immediate or 24/7 staffed response.
Open a support ticket ↗No refunds for installed or used eSIMs
Installed eSIMs or eSIMs with any data usage are not refundable. Installation alone is sufficient, even if no data has been used. Removing the eSIM from your device does not restore eligibility. Mandatory legal rights and verified service defects are handled as described below.
Before installation
If the eSIM has not been installed and has no data usage, request a review before installing or using it. We verify the order, provider installation status, usage and amount already refunded. Eligibility is assessed against the order and applicable law; submitting a request is not confirmation of a refund.
Requesting a review
Use the support email below or open a support ticket. Provide your order number, account email, reason and device model. Do not send passwords, full card numbers or activation codes.
Where funds are returned
Card-paid amounts return to the original card. Only amounts paid with Travoam balance return to that balance. Mixed-payment refunds are split between those original sources. Refunds reflect the discounted amount paid, less prior refunds. Free items have no refundable payment. Bank processing times vary.
If an eSIM cannot be issued
If an eSIM or add-on cannot be issued after payment, we automatically initiate a refund for the unfulfilled amount. Card-paid amounts return to the original card. Only amounts paid with Travoam balance return to that balance. Mixed-payment refunds are split between those original sources. Bank processing times vary. Refunds may remain pending while Stripe or your bank processes them; contact support if a refund needs attention.
Service defects and statutory rights
If the supplied service is defective or does not match the order, contact us for investigation and any remedy required by law, even if installation or usage has occurred. This policy does not waive mandatory cancellation or consumer rights. Any statutory exception for digital content depends on the applicable legal conditions; buying an eSIM alone does not automatically waive those rights.